Cassie Beige Chelsea Boots

At Birch & Bell, we hope you love everything you purchase, but we understand that sometimes things don’t work out. We offer exchanges or store credit for eligible returns.

How long do I have to return?

• Regular priced items can be returned within 21 days of your order date.
  
• Sale items and items purchased at 30% off or more are final sale.
  

What do I get for my return?

• Returns are for in-store credit or exchange only.
  
• Store credit can be issued as:
  A Birch & Bell gift card sent by email, or
  Credit in your Birch & Bell account for future purchases.

What are my return shipping options?

• Add Return Protection at checkout for $1.98 → enjoy Free Returns.
  
• Didn’t add Return Protection? No problem! Returns can still be made with a $6.95 flat return shipping fee.

What condition do items need to be in?

• Unworn, unwashed, tags attached, and free of makeup, deodorant, stains, or smells.
  
• Shoes must be returned in their original, undamaged shoe box.

How do I start a return?

1. Log into your customer account on our website.
2. Select the order/items you’d like to return.
3. Print your prepaid return label.
   Free with Return Protection
   $6.95 flat fee without
4. Ship your items back in a timely manner.

How long does processing take?

• Once we receive your return, please allow 1–2 business days for processing.
  
• You’ll get an email when your store credit is ready.
  

✨ Have more questions? Email us anytime at info@birchandbell.com.