FAQs

DO YOU HAVE A STORE LOCATION?

Yes, we have one store location for Birch & Bell in downtown Auburn, IN.  Please visit our Contact Us page for our address, phone number, and store hours. 

CAN YOU HELP ME FIND THE RIGHT SIZE?

Yes! We would love to help you find the perfect fit! Let us know how we can help by emailing us or messaging us on social media. You an also check out our fit guide here. 

DO YOU HAVE GIFT CARDS?

We do! Gift cards are available in incremental amounts from $10 to $100. Grab one here for the perfect birthday, Christmas or a “just because” gift. 

Gift cards are sent electronically through email and are only available for physical gift cards at our store location in Auburn, IN. There are no fees or expiration dates.

WHO DO YOU SHIP THROUGH?

All standard shipping orders are shipped through the USPS. When your order has been shipped, you will receive a Shipping Confirmation e-mail with a tracking number and link for your records.  If you would like your order expedited for any reason please contact us for cost and info. 

WHEN WILL MY ORDER SHIP?

Most orders are processed and shipped out within 1-3 business days.  

WHEN WILL MY IN-STORE PICK UP BE READY?

In-store pick up orders will be available the next business day. You will receive a notification with your order is ready for pick up. 

WHAT IS YOUR RETURN POLICY?

For online orders, you can return an item within 21 days for in-store credit or exchange only. In-store orders need to be returned within 14 days for in-store credit or exchange only. To see our full return policy, please click here.

CAN I CHANGE MY ORDER?

If your item is still "Processing" you may call us to attempt to change an item in your order.  Based on selection and availability, an exchange may not be possible.  Please reach out to us ASAP.  Once your order's status is changed to "Complete" we can no longer change it.

THE ORDER I RECEIVED IS INCORRECT.

If you received an incorrect item from your order, please call or e-mail us at info@birchandbell.com with your Name, Order #, and a description of the situation.  We are happy to help and make this mistake correct.

I RECEIVED A DAMAGED ITEM.

We try to carefully inspect every item before shipment, but if you believe the item you received is damaged, please e-mail us at info@birchandbell.com with your Name, Order #, and a photo of the damage along with a photo of the original tags attached within 3 business days of receipt.  We will be happy to assist in this situation and correct any mistakes.

HOW DO I RETURN MY ITEMS?

Go to our Return Policy page and print out our return form. Fill out the form and return it along with your item/s.  All items in the return must adhere to our FULL return policy and be received in original, unused condition with all original tags ATTACHED. Please include a your original invoice or a copy of the invoice with the return form.  If you can't locate the original invoice, please print and include a copy of the order confirmation e-mailed to you.

WHEN WILL I GET MY REFUND?

Returns are for store credit only and no refunds will be issued. If you purchased an item that was 30% off or more, it is Final Sale and not returnable. Learn how to return an item here. Once your item/s are received and everything is correctly returned, we will issue a refund within 3 business days during our website operating hours of Monday - Friday from 10:30 am - 5:00 pm. 

WILL I BE NOTIFIED WHEN MY RETURN HAS BEEN APPROVED?

Yes! Once we receive your order we will issue you an in store credit or process your exchange as long as the return follows the guidelines in our return policy. 

WHY DIDN'T I RECEIVE MY CREDIT?

Unfortunately, if you sent back item/s that don't adhere to our Return Policy they will not be accepted for store credit, or exchange.  Also, any items noted as Final Sale or Clearance, items without tags, damaged items, accessories & jewelry, and any other non-returnable item as listed on our Return Policy page will not be be accepted for return credit. 

WHY DIDN'T MY SHIPPING GET RETURNED TO MY REFUND?

Shipping rates are non-refundable and are not included in your refund.  Please see our full Return Policy here. 

HOW DO I ORDER AN OUT OF STOCK ITEM?

You can sign up for a restock on the product page of the item that is out of stock with only your email. You will then be notified IF the item is restocked.