We want you to love Birch & Bell Boutique and the products you receive. If you don't love something you receive then you can exchange it or get in-store credit for a future purchase. See all the details below!
Download our return form here.
ONLINE RETURN POLICY
- All merchandise must be returned within 21 days of order date. Any merchandise returned outside of the 21 day return period will not be accepted.
- Returns are for in store credit (gift card) or exchange. No refunds.
- Returned items must be unused and in the same condition as received. Items must show no sign of wear, have tags attached, be unwashed and free from deodorant, makeup, smoke or stains.
- If merchandise is defective or if there is an error in your order you must contact email@example.com within 3 days of delivery date.
- Shipping charges are NON-REFUNDABLE.
- We are not responsible for merchandise damaged after the item has been worn or washed.
SHIPPING + PROCESSING
- Orders are processed 1-2 business days after your order is placed. You will be notified when your order is either ready for In-Store Pickup or if it has been shipped out.
- Orders placed online Saturday will not be processed till Monday.
- Orders needing shipped out will be be sent out via USPS standard ground shipping unless otherwise requested by customer. Once an order has been shipped it can not be changed to expedited shipping.
- Free shipping is only offered on orders $75+ otherwise a fee of $5.95 will be charged at checkout.
- Local pick up orders will be processed and ready the next business day. You will receive a shipment/fulfilled notification when your order is ready to pickup.
- We ask that you have your order picked up within 2 weeks of placing your order. Our 14 day return policy goes in affect once the order is placed, not when the order is picked up.
Follow these instructions for returns:
- Check return policy to make sure merchandise is return quality.
- Print out our Return Form and fill out to include with your return. You can also email the form to firstname.lastname@example.org
- Download our Return Form here.
- Birch & Bell does not pay for return shipping. Return shipping is the responsibility of the customer.
- Send your returned package to our store at: 115 N. Main St. Ste. 102, Auburn, IN 46706.
- Once your return is received and meets the above requirements, you will be notified that we have received your item through email.
- If you are approved, your request will be processed and an in-store credit will be issued.
Any items needing exchanged for a different item or size will be subject to a new shipping charge of $5.95 once shipped.
NON RETURNABLE ITEMS
- Sale Items
- Seasonal Items
RETURN SHIPPING ADDRESS
Mail returns to:
Birch & Bell Returns
115 N. Main St. Ste. 102
Auburn, IN 46706
PLEASE NOTE: Birch & Bell is not responsible for returned items lost in the mail.