Return Policy

    SHOPPING WITH RE:DO 

    Customers can choose at checkout to purchase a $1.98 Re:do fee that allows you to have return items on a specific order for free if any item(s) does not work out. At that point, a free shipping label would be provided in the event of a return. If you choose to remove the fee, you have the option to purchase a return label if an item(s) doesn’t work out

    RETURN POLICY

    • Regular priced merchandise can be returned within 21 days of order date. Any merchandise returned outside of the 21 day return period will not be accepted.
    • Returns are for in store credit (gift card) or exchange. We do not issue refunds to the original payment method. Store credits will be issued via email in the form of a Birch & Bell gift card. 
    • Any item listed on sale is considered final sale and will not be accepted for return. No exceptions. 
    • We do not cancel any order once it is placed for any reason. 
    • Any item purchased with a discount 30% off or more is considered final sale and will not be accepted for return. 
    • Exchanges: We currently only allow 2 additional exchanges to be processed from a single order. After 2 exchanges have been done on a single order, the order will be considered final sale. 

    TO QUALIFY FOR A RETURN ALL ITEMS MUST BE:

    • Unworn, unwashed and in new and unused condition
    • Free from deodorant, makeup, smoke or stains
    • Original tags attached
    • Placed in the original packaging or new packaging and shipped back with any previous labels covered
    • When returning shoes, the shoe box must be in brand new condition with no wear on the bottom. If the shoe box is damaged or used as the shipping box, a 20% restocking fee will be deducted from the return. 

    ITEMS THAT ARE RETURNED AND DO NOT MEET THE ABOVE REQUIREMENTS WILL EITHER BE SENT BACK TO THE CUSTOMER OR CHARGED A 20% RESTOCKING FEE. 

    RETURN REQUEST: 

    To process a return please follow these steps:

    1. Click the link to go to our return portal: Return Portal
    2. Follow the steps by entering the return reason and action needed. Please note, items must fall within the return policy and be qualifying items for returns to be accepted. Final sale items will be rejected. If you need any clarification on if the items fall within our return policy, please email us at info@birchandbell.com.
    3. Once your return is submitted you should receive a return label to your email provided on your original order.
    4. Please send back your order in a timely manner. 
    5. Once returned items are received they will be processed with in 1-2 business days. 

     

    FINAL SALE ITEMS

    • All sale items are clearly marked on our sale tab and are considered final sale. These items are ineligible for returns and will be rejected and returned to sender if received.
    • All items purchased on a sitewide sale of 30% or more is considered final sale and will not be returnable.

    • The following items are non-returnable and will be rejected if returned.

      1. Jewelry
      2. Handbags
      3. All Able jewelry and leather bags
      4. Fragrances
      5. Headwear  {Any hats, headbands or hair clips, ext}
      6. Any bralettes, scarfs, or bodysuits
      7. Seasonal Items
      8. Any item considered a "Doorbuster"

    LOST OR STOLEN PACKAGES

    We are not responsible for packages lost or stolen in transit. Please contact USPS or UPS with your tracking number to assist you in resolving this issue.

    DEFECTIVE OR DAMAGED MERCHANDISE

    Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of your delivery date.  Follow or return process above and attach your images to the request.  We are not responsible for items that are damaged after they have been worn or washed.

    ORDER ERROR

    If you have received and incorrect item in your order then please email us at info@birchandbell.com within three days of your delivery date with your Order # and an explanation of the error.

    RETURN PROCESSING TIME

    Please allow 1-2 business days for our team to receive, inspect, and process your return. Once your order is processed, you will receive an email with your in-store credit.

    RETURN SHIPPING ADDRESS

    Mail returns to:

    Birch & Bell Returns
    115 N. Main St. Ste. 102
    Auburn, IN 46706