Return Policy

We know shopping online can be hard and we hope that you love everything you buy. However, we understand that sometimes it just doesn’t work out. If you don't love something you receive then we would be happy to exchange it or issue in-store credit for a future purchase. Check out all the details below on our full return policy. 

Start a return here.

HOLIDAY RETURN POLICY

Beginning November 1st, items purchased in store or online as a gift can be returned up until January 13th, 2022. All returns MUST include a gift receipt. Please let us know at checkout in store or under your order notes online. Returns are for in store credit or exchange only. No refunds will be given. Purchases made without a gift receipt will fall under our standard return policy. 

RETURN POLICY

  • Regular priced merchandise can be returned within 21 days of order date. Any merchandise returned outside of the 21 day return period will not be accepted. 

  • Returns are for in store credit (gift card) or exchange. We do not issue refunds to the original payment method. Store credits will be issued via email in the form of a Birch & Bell gift card. 

  • Any item listed on the sale tab is considered final sale and will not be accepted for return. No exceptions. 
  • Shoes must be returned in the original box and packaging and be shipped inside a poly-mailer or box. Do not put a return label on the shoe box. 
  • All shipping charges are non-refundable.

TO QUALIFY FOR A RETURN ALL ITEMS MUST BE:

  • Unworn with no signs of wear
  • Unwashed and free from deodorant, makeup, smoke or stains
  • Original tags attached
  • Placed in the original packaging or new packaging and shipped back with any previous labels covered.

RETURN REQUEST: 

To process a return please follow these steps: 

  1. Click the link to go to our return portal: Return Portal
  2. Follow the steps by entering the return reason and action needed. Please note, items must fall within the return policy and be qualifying items for returns to be accepted. Final sale items will be rejected. If you need any clarification on if the items fall within our return policy, please email us at info@birchandbell.com
  3. Send the return request and then await an approval email form our Birch & Bell team.
  4. Once returned items are received they will be processed with in 1-2 business days. 

FINAL SALE ITEMS

All sale items are clearly marked on our sale tab and are considered final sale. These items are ineligible for returns and will be rejected and returned to sender if received. 

LOST OR STOLEN PACKAGES

We are not responsible for packages lost or stolen in transit. Please contact USPS with your tracking number to assist you in resolving this issue. 

DEFECTIVE OR DAMAGED MERCHANDISE

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of your delivery date.  Follow or return process above and attach your images to the request.  We are not responsible for items that are damaged after they have been worn or washed. 

ORDER ERROR

If you have received and incorrect item in your order then please email us at info@birchandbell.com within three days of your delivery date with your Order # and an explanation of the error. 

RETURN PROCESSING TIME

Please allow 1-3 business days for our team to receive, inspect, and process your return. Once your order is processed, you will receive an email with your in-store credit. 

NON RETURNABLE ITEMS

The following items are non-returnable and will be rejected if returned. 

        1. Jewelry | All jewelry is final sale
        2. Handbags 
        3. Fragrances
        4. Headwear | Any hats, headbands or hair clips
        5. Any bralettes, scarfs, or bodysuits
        6. Seasonal Items
        7. Shoes

RETURN SHIPPING ADDRESS

Mail returns to:

Birch & Bell Returns
115 N. Main St. Ste. 102
Auburn, IN 46706